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UNIT
Answers
5
1
1 most expensive
2 fastest
3 faster
4 slowest
5 most reliable
6 safest
7 best
8 better
2
1 InterTel is much more reliable than FreeConnect.
2 OneWeb is a bit cheaper than InterTel.
3 OneWeb is fairly safe.
4 InterTel is a very good service provider.
5 OneWeb is faster than FreeConnect.
3
1 I suppose so but FreeConnect is the cheapest.
2 What do you think?
3 That's a good point, but InterTel also has a ®rewall.
4 Good point, I didn't think of that.
5 If you ask me, OneWeb is good value for money.
6 That's true, but InterTel is not much more expensive.
7 I think InterTel is the best.
#
Business Goals 2 Cambridge University Press 2004
UNIT
Of®ce systems
6
1 Read the following instructions on how to use the telephone system and ®ll in the gaps, using the words
in the box.
Wait engaged answer switchboard make press call number
transfer pick dial
answer
To 0) ........................................... a call, 1) ........................................... up the phone and press the incoming call
button. To 2) ........................................... an external call, press 9 and 3) ........................................... for the
dialling tone. 4) ........................................... the number of the person you want to speak to. For an internal
5) ........................................... , dial the extension 6) ........................................... of the person you want to speak to.
If the line is 7) ........................................... you can hang up and then 8) ........................................... the redial
button to get the last number in the phone's memory. If a caller comes through to you by mistake you can
either put them back to the 9) ........................................... or you can 10) ........................................... them to the
person they want to speak to.
2 Put the following instructions for the fax machine in the correct order.
1
a If you want to send a fax, ®rst print the document on A4. .........................
b As soon as you get a response, press the send button. .........................
c Then dial the number and wait for a response. .........................
d Once the document has been sent you will see the `message sent' sign. .........................
e Before you dial the fax number, put the document in the fax machine. .........................
3 Match 1±5with a±e to make complete sentences.
1 Can I just a if I should update the records?
2 Did you say b do you have a contact number while you're away?
3 Just one last thing, c clarify what needs to be done?
4 Could I d that the computer turned off automatically?
5 I wasn't sure e just check what you said about security?
Your score /20
#
Business Goals 2 Cambridge University Press 2004
PHOTOCOPIABLE ± Unit 6
UNIT
Answers
6
1
1 pick
2 make
3 wait
4 dial
5 call
6 number
7 engaged
8 press
9 switchboard
10 transfer
2
a 1
b 4
c 3
d 5
e 2
3
1 c
2 d
3 b
4 e
5 a
#
Business Goals 2 Cambridge University Press 2004
UNIT
Phone messages
7
1 Katerina works for Markrep Advertising in Bratislava. She takes a call from Sylvie who works in Paris.
What does she say?Put the words in the right order to complete the dialogue.
Katerina, speaking. Can I help you?
Katerina: 0) you/Katerina/can/speaking/I/help? 0) ...................................................................................
Sylvie: Can I speak to Artur Balogova, please?
Katerina: 1) calling/ask/I/who's/may? 1) ...................................................................................
Sylvie: It's Sylvie fromthe Paris of®ce
Katerina: Just a moment, please.
2) at/not/desk/afraid/he's/his/at/I'm/moment/the 2) ...................................................................................
Would you like to leave a message?
...................................................................................
Sylvie: Yes please. This is Sylvie Lefevre
Katerina: 3) you/your/for/please/surname/can/me/spell? 3) ...................................................................................
Sylvie: It's L-E-F-E-V-R-E Sure.
...................................................................................
Katerina: Thank you
Sylvie: I need to see the new photographs. Can you
ask himto call m please?
e,
Katerina: Yes, of course. 4) your/can/I/number/have? 4) ...................................................................................
Sylvie: Yes, its 00 35 1 44 56 02 04
Katerina: 00 35 1 44 56 02 04. Thank you.
5) message/I'll/Artur/your/give/to 5)....................................................................................
Sylvie: Thank you.
Katerina: 6) /welcome/you're 6)....................................................................................
Sylvie: Bye.
Katerina: Good bye.
2 Artur Balogova calls Sylvie back. He leaves a message on her voicemail. Underline and correct the mistakes.
Hi, Sylvie, 0) I am Artur from Markrep Bratislava. How is you? Katerina said me your message. I afraid that
we have a problem with our email. I sent you the photographs this morning. Haven't you yet received
them? Please you can call me back on 5536. Thanks. Bye.
This is
0 ........................................... 2 ........................................... 4 ...........................................
1 ........................................... 3 ........................................... 5 ........................................... 10 points)
3 Complete Katerina's telephone phrase card.
Your score /20
#
Business Goals 2 Cambridge University Press 2004
PHOTOCOPIABLE ± Unit 7
MESSAGES
PHONE
LEAVING
AND
Phrase
TAKING
Equivalent
Balko.
Katerina
is
.........................
Phrase
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